Scottish SPINA BIFIDA Association

Introducing the Family Support Service specifically designed for you...

The Family Support Service (for those with Spina Bifida, Hydrocephalus and/or allied disorders)
The new number to dial is 08459 11 11 12

The service will ensure that EVERY registered user will receive direct contact from the Family Support Service each year. As a registered ?user? you should receive a copy of our Talk:BACK magazine regularly.  The contact may also simply be a telephone call to keep up to date with your own circumstances but it will also be a direct means of keeping you up to date with what is happening nationally and locally and of new services etc. which may be of direct benefit to you, as a user of our services.

We will also try to ensure that you will be able to speak to a "real" person on the other end of the phone, not an answering machine! Our aim is to ensure that a member of staff will always be able to speak to you personally between the hours of 9.30am and 4.00pm Monday to Friday.

To give you some idea of the sort of service we hope to offer, we've listed below some typical examples :-

YOUR CONTACT : Your new baby has just been born and has Spina Bifida and/or Hydrocephalus
OUR RESPONSE : A family with a new baby will receive top priority, We will arrange to meet you, if you wish, at home or hospital within 5 days of your contact with us. We will offer this service throughout Scotland.

?YOUR CONTACT : You want to know the current benefits to which you are entitled.
OUR RESPONSE : We will help you to identify your eligibility to benefits and if necessary assist you in completing the necessary forms.

?YOUR CONTACT: You want to know if the Association has any Respite Care facilities and information on Holidays which would be suitable for your needs.
OUR RESPONSE : This information is only a phone call away! Phone now on 08459 11 11 12 and find out!

?OUR CONTACT : We want to know the general issues affecting our ?users? in Scotland. This may include things like employment opportunities, or the lack of them, Issues around bowel and bladder management. Are you experiencing problems getting services from your local Council and no doubt lots, lots more.
YOUR RESPONSE : We hope you will feel able to help us make Family Support Service as responsive to your needs as possible. Your help in providing us some feedback when we call will be much appreciated.

Remember. We're here to help you on :
Lo-call 08459 11 11 12

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